CARE GUIDE AND RETURNS

Care For Your Jewellery

Looking after and loving your pieces ensures they will love you right back. All  metals will soften and fade over time, to lengthen the life of your jewels we suggest adhering to the below guidelines. 

 ~ Sterling silver, like other precious metal alloys, can oxidise with time. But properly maintained silver jewellery improves with age and develops a lush patina. Treat your silver well, care for it properly and it will reward you with a long life and a lustrous look. Store pieces individually so that they don’t knock together and scratch. Ensure to only use a silver cloth when polishing your sterling silver jewellery. Don’t wear sterling silver in highly toxic chlorinated water (Heated Spas) or when using bleaching products. To remove any tarnish the simple use of a special Silver Dip or rubbing with a Silver Cloth is all that is required to renew the brilliance and shine.

 ~ Gold-filled jewellery is composed of a solid layer of gold mechanically bonded to a base of either sterling silver or some base metal. The related terms "rolled gold plate" and "gold overlay" may legally be used in some contexts if the layer of gold constitutes less than 5% of the item's weight. Gold filled jewellery will last a lifetime and will not fade. If you've been to the gym, beach or in a pool always remember to rinse your gold filled jewellery in warm water and then dry it with the same absorbent soft cloth.

~ Gold Vermeil (pronounced vehr-may; it's French!) is a legally regulated term that refers to a certain kind of quality jewellery. To be legally called "vermeil" internationally, the jewellery piece must be plated in gold that is at least 10k (10 karats). That means the gold is at least 2.5 microns thick. Avoid contact with soaps, cleansers, toners, shampoos and conditioners when showering.Ensure your gold Vermeil jewellery is placed on after you’ve applied your perfume, lotion or put on makeup.Take off your rings or bracelets before chopping any high acidic foods or using kitchen cleaning products. Avoid swimming in your gold Vermeil jewellery.

Return and Exchange 

Mahloe will accept any unworn and unscratched clean items of full price for exchange or return. Items must be returned in original packaging with the return paper work printed. We do not offer refunds or exchanges on custom orders.

Return or exchange is only accepted within 10 days of customer receiving the item and notifying Mahloe Designs via hello@mahloe.com. The return postage will be the responsibility of the customer.  

Warranty Statement

At Mahloe, we take pride in the quality of our jewellery. Each piece undergoes rigorous quality checks during production and is thoroughly inspected by our dispatch team before shipment. In the rare event that you experience an issue with your jewellery, we offer a 6-month manufacturing warranty on all full priced items, in accordance with Australian Consumer Law. 

Jewellery purchased from Mahloe Designs online store comes with a 6-month warranty from the date of purchase. This covers manufacturing faults and defects. It does not cover accidental breakage and general wear and tear, such as scratched, tarnished or faded jewellery. Refunds will only be processed if the item has been deemed faulty once inspected by our jeweller. All customers must provide their order number or stockist receipt to be eligible for these terms and conditions.

If you have any questions or need to make a warranty claim, please contact us at hello@mahloe.com